Error numbers: 015, 015a, 015n, 015x, 015y, 015z, 022, or 535
Is the TV connected to your DISH receiver displaying a black screen or a black screen with a DISH banner, but the Program Guide shows up? This problem is typically caused by the TV being on the wrong input, incorrectly connected cables or errors in the DISH receiver.
On your DISH remote, press the Guide button.
On your DISH remote, press the Guide button.
If you do not see the Channel Guide, follow the Black, Blue, or Snowy Screen troubleshooting steps.
Press the power button on the front of your receiver to put it in standby. (On Hopper receivers, the power button is behind the front panel on the left side.)
Let the receiver stay powered off for 10 seconds, then turn it back on.
Press channel up on the DISH remote, then channel down.
Unplug the power cord of your receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.
The reset process may take up to 5 minutes to complete.
Please contact us at (866) 859-8686 for further assistance. Our tech support will confirm the steps you’ve done and continue troubleshooting with additional steps.
Is a black, blue or snowy screen or “No Signal” message displaying?
If there is no light, press and release the power button on the front of the receiver. If the light is blinking or will not come on, contact DISH for further assistance.
If you are using an audio receiver or other device (VCR/DVD/etc.) connected between the TV and DISH receiver, power it on as well.
Press and release the SAT button.
Press and release the Guide button.
If you see the Program Guide, troubleshoot the Black Screen with Guide problem.
If any other equipment is connected between the TV and receiver, ensure these connections are secure as well.
On your original TV remote or the TV itself, locate the Input button (may also be labeled Source).
Press the Input (or Source) button repeatedly, pausing two seconds between presses.
Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.
The reset process my take up to 5 minutes to complete.
Please contact us at (866) 859-8686 for further assistance. Our tech support will confirm the steps you’ve done and continue troubleshooting with additional steps.
Is a “Programming Not Authorized” error (005, 013, or 014) displaying? This problem is typically caused by out-of-date information in the DISH receiver or a receiver error.
Make sure the channel you are trying to tune in to is included in your programming package.
Channel Cards
Flex Pack | America’s Top 120 | America’s Top 120 Plus | America’s Top 200 | America’s Top 250
Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.
The reset process my take up to 5 minutes to complete.
Please contact us at (866) 859-8686 for further assistance. Our tech support will confirm the steps you’ve done and continue troubleshooting with additional steps.
Usually this happens because your guide settings are accidentally hiding some channels, or because of a receiver error. Following the steps below will usually make your missing channels reappear!
On rare occasions, routine maintenance or negotiations between Dish and channel owners can get in the way of your viewing experience
Press the Guide button on your remote and look for Showing: All Subscribed.
If Showing: is followed by a dfferent filter, press the Options button and select All Subscribed.
Unplug the power cord of your receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.
The reset process may take up to 5 minutes to complete.
Please contact us at (866) 859-8686 for further assistance. Our tech support will confirm the steps you’ve done and continue troubleshooting with additional steps.
Error numbers: 015, 015a, 015n, 015x, 015y, 015z, 022, or 535
Please note:
Switching to streaming is a temporary solution to signal loss. If you don’t think your signal loss is weather-related, you may want to schedule a technician visit.
Unplug the power cord of your receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.
The reset process may take up to 5 minutes to complete.
Make sure the coax cable is connected securely to both the receiver and the wall.
DISH receivers need to stay in the location where they’re installed to work well.
If your receiver has been moved, try returning it to its original location.
If you need your receiver to be reinstalled in a new location, call us at 866-859-8686 to schedule an appointment.
Please contact us at (866) 859-8686 for further assistance. Our tech support will confirm the steps you’ve done and continue troubleshooting with additional steps.
Start here with the basics. A quick look at your power, cables, and devices can clear up many connection issues instantly.
Try a wired device if possible to compare
(e.g., a major news site) to rule out single-site problems.
Modem and router both plugged in and power LEDs on.
Coax/Ethernet cables finger-tight; no kinks or damage.
Try a second device (phone + laptop) to isolate device vs. network.
Are you experiencing slow speed or your videos buffering?
Test on Ethernet to the router (or gateway) to know your max before Wi-Fi losses. Speed tests can be run at Speedtest by Ookla
Verify that your device is connected to the correct Wi-Fi band. For the best speeds, use the 5 GHz network when available.
Older devices limited to 2.4 GHz may see speeds of 50 Mbps or less, which can cause slower performance
Restart your device and power-cycle your internet equipment. Unplug the modem (and router, if separate) for 60 seconds. Plug the modem or gateway back in first and allow it to fully reboot, then reconnect the router
Please contact us at (866) 859-8686 for further assistance. Our tech support will confirm the steps you’ve done and continue troubleshooting with additional steps.